Life Lessons

Confessions of a Sales Pro: The 45 Minute Hold Music Nightmare

Your phone rings Monday around lunchtime and you see on your caller ID that it’s one of your restaurant clients. He didn’t even say hello. He was practically yelling over the clatter of plates and shouting kitchen orders.

Happy Labor Day! Fire Up the Grill, You’ve Earned It

Pull up a chair, grab a glass of tea, and prepare for the day off. Today is Labor Day.

While many sees today as just another long weekend or the unofficial end of summer, sales people know what this day actually represents. Labor Day wasn’t built for the suit and tie executives sitting in corner offices making financial projections. It was built for the people who actually put in the work, the small business owners grinding out 80 hour weeks, the tailors, the mechanics, the restaurant owners, and the sales reps out there knocking on doors in the dog days of summer.

Confessions of a Sales Pro: Spending a Few Hours Troubleshooting a $24 a Month Account

Grab your lukewarm coffee, pull up a chair, and let’s talk about a reality that the corporate “sales gurus” on LinkedIn would absolutely lose their minds over.

From “Happy Tuesday” Nostalgia to Closing More Deals: Finding Passion in Selling Payments

Facebook popped up this memory today. A simple graphic I shared exactly 11 years ago on a Tuesday 9/1/15. Take moment to read it.

Looking back at it made me reflect on where I was over a decade ago versus where our industry is today.

Confessions of a Sales Pro: The 5:00 PM Kitchen Crate

Welcome back to another week of Confessions of a Sales Pro! Grab your lukewarm coffee and let’s be honest about what we actually sell. When we’re pitching in an air conditioned dentist office or restaurant we talk about “cutting edge POS & integrations,” “IC+ or dual pricing,” and ” and building rapport.

Direction Over Motion: Why Most Merchant Services Reps Fail to Build Residuals

A Facebook memory popped up up the other day from a post I shared back in 2015 featuring a Zig Ziglar quote: “Lack of direction, not lack of time, is the problem. We all have 24-hour days.” Looking at it again through the lens of what we do selling merchant services, that message hits just as hard today as it did over a decade ago.

Confessions of a Sales Pro: A Random Rant from the Road

No confession today. Today’s post is what I’m calling a Random Rant.

As merchant services reps, we live in our cars. We spend half our lives driving from strip mall to industrial park, logging miles between cold calls, terminal drops, and merchant visits. So I know you feel my pain on this: left-lane drivers who drag along at 57 miles per hour are some of the most selfish, self-centered motorists on the planet.