You guys won’t believe what I just did recently. I stepped onto the other side of the desk and met with the enemy.
Continue reading “The Square Interview: 17 Years Later and Back in the Hot Seat”Category: Life Lessons
Most of my best lessons didn’t always happen with a merchant—they happened in my car between appointments or over a cold cup of coffee. This is a collection of my personal thoughts on resilience, ethics, and why your “Why” matters more than your “How.” Pull up a chair; let’s get real about the journey.
The Great Cereal Debate: How a Silly Question is Closing Deals
Let me set the scene. You walk into a business, the gatekeeper has their “protection shield” up, and the owner is buried in paperwork. You have approximately 3-4 seconds to break the ice before you’re just another “card processing guy” being shown the door.
Continue reading “The Great Cereal Debate: How a Silly Question is Closing Deals”Stop Chasing the Fire: Why Proactive Sales Wins
We’ve all been there. You sit down at your desk, open your email, and—boom—three “emergency” messages from clients whose terminals are down, a notification of a price-match request from a competitor, and a voicemail from a frustrated lead.
Continue reading “Stop Chasing the Fire: Why Proactive Sales Wins”Friday’s Top 10 Red Flags It’s Time to Find a New ISO
We work hard. There is no sugarcoating the grind of merchant services—the cold calls, the door-knocking, and the constant hustle to save a business owner a few basis points while providing better service.
Continue reading “Friday’s Top 10 Red Flags It’s Time to Find a New ISO”Stop Leaving Money on the Sidewalk
Is it just me, or have we all gotten a little… comfortable?
Lately, I’ve caught myself doing something that would have horrified the “hungry” version of me from 10 years ago.
Continue reading “Stop Leaving Money on the Sidewalk”Prospecting Questions You Need to Ask Early
If you’ve been following me and PayLynx.blog for any length of time you know I’ve hammered home one central theme: the era of the “transactional salesperson” is dead.
Continue reading “Prospecting Questions You Need to Ask Early”The Movie Hitch Again …
Have you ever had one of those nights where the clock hits 2 AM, and you’re just flipping channels, not really looking for anything? That was me this past weekend. And wouldn’t you know it, the 2005 classic Hitch (with Will Smith) popped up.
Continue reading “The Movie Hitch Again …”