The Morning Swipe

Confessions Of a Sales Pro: The Hall of Fame Closes (That Actually Worked)

Welcome back to another week of Confessions! Grab your lukewarm coffee, take a seat, and let’s talk about the absolute madness we call “closing a deal” selling merchant services.

If you read the standard sales books, they’ll tell you about the Assumptive Close, the Puppy Dog Close, or the Alternative Choice Close. They paint a picture of a slick rep in a tailor made suit closing a deal over a crisp handshake and a polite nod.

WWYD Wednesday: The Illegal Debit Surcharge

Welcome back to another WWYD Wednesday where we share real world scenarios from the field! Today, we deal with a high volume liquor store owner who was supposed to be on a standard credit card surcharge program until a massive compliance letter hit his desk.

Here is this week’s scenario. How would you handle it?

Correction Is Your Direction

Nobody likes to be wrong. I certainly don’t. Being called out on a bad call, an inaccurate prediction, or a missed opportunity stings. But over my years in merchant services and payment processing, I’ve learned that holding onto the belief that you’re always “right” is the fastest way to hit a wall.

When you’re building a sales career, you don’t need a static map telling you where to go you need real, unfiltered feedback that keeps you on course. Correction is your direction. Admitting where I was wrong hasn’t held me back; it’s been those situations that pointed me toward my next phase of growth.

Turn Daily Roadblocks into Sales Breakthroughs

Our office sits right next to a lake. A lake also means geese. On most mornings, it’s business as usual: the local geese wander around the parking lot, doing their thing while I do mine. We have an unspoken agreement to stay out of each other’s way.

Then came last week.

Friday’s Top 10 Battle Tested Lessons from This Week’s Posts

Happy Friday! It’s been a wild last week of July. We’ve covered everything from climbing the mental ladder on Monday morning to surviving 7:30 AM panic calls from frantic business owners on Thursday.

Whether you’ve been chasing down statement analyses, navigating PCI compliance blowups, or standing in the fire of a $5,000 chargeback hold, this week proved once again that building a bulletproof residual portfolio isn’t for the faint of heart.

To wrap up the week, here is our Friday Top 10 Countdown—the biggest takeaways, reality checks, and battle tactics from this week’s posts, ranked from 10 down to 1.

From the Home Office in AnyTown U.S.A. Here are the

Friday’s Top 10 Battle Tested Lessons from This Week’s Posts

Confessions Of a Sales Pro: The Chargeback Nightmare

Well, here we are another Thursday and yet another post of confessions of a sales professional. Go grab your lukewarm coffee, take a seat, and let’s talk about that cold, sinking feeling in the pit of your stomach, the kind that only happens when a specific merchant’s caller ID pops up on our phones at 7:30 AM on a Thursday morning.

You know the call. You don’t even get a “hello.” You just hear breathing, followed immediately by: “WHERE IS MY MONEY?!”

WWYD Wednesday: The Silent $99 PCI Fee

It’s Wednesday, which means it’s time to tackle another high stakes retention crisis in the merchant services trenches. Today, we’re looking at a scenario that happens all too often when administrative details slip through the cracks: The PCI Non Compliance Penalty Trap.

Here is this week’s scenario. What would you do?