Friday’s Top 10 Ways College Football’s Return Mirrors Sales Success

The crisp air, the roar of the crowd, the smell of grilling… college football is back, baby! While tomorrow’s games may not be SEC (SEC’s first game is next Thursday 8/28 Central Arkansas vs Missouri) it’s still college football.

And for those of us in merchant services sales, especially here in SEC country, there’s more to it than just touchdowns and tailgates. The gridiron can teach us a lot about closing deals and dominating our territory. So, grab your favorite team’s merch, and let’s count down the top 10 parallels between the start of college football and crushing it in sales!

From the Home Office in Baton Rouge Louisiana, Here are

Top 10 Ways College Football’s Return Mirrors Sales Success

10. The Pre-Season Hype: Building Your Pipeline

Just like fans eagerly anticipate the first game, a successful sales professional builds excitement and a robust pipeline. Are you nurturing leads, making those initial calls, and getting prospects warmed up for what’s to come? The pre-season isn’t just about practice; it’s about preparation and generating buzz.

9. Opening Weekend Jitters: Overcoming Initial Objections

That first game always has some nerves, right? Similarly, the start of a sales cycle often brings initial objections. Just like a good coach anticipates the opponent’s first moves, you need to be ready for common pushbacks. Have your rebuttals practiced and polished.

8. The First Drive: Qualifying Your Leads

A team’s opening drive quickly reveals their strengths and weaknesses. In sales, your initial conversations are about qualifying. Is this a real opportunity? Do they have a need for your services? Are they the decision-maker? Don’t waste plays on unqualified leads.

7. SEC Rivalries: Understanding Your Competition

In the SEC, rivalries are legendary. You know your opponent’s playbook, their star players, and their weaknesses. In merchant services, knowing your competitors inside and out – their pricing, their technology, their service – is crucial. What’s your competitive advantage, your “secret play”?

6. Adjustments at Halftime: Adapting Your Pitch

If the first half isn’t going well, a good coach makes adjustments. Are you listening to your prospects? Are you adapting your pitch based on their specific needs and pain points? A one-size-fits-all approach rarely wins the game.

5. The Home-Field Advantage: Leveraging Your Local Presence

There’s nothing like playing in front of your home crowd in the SEC. For merchant services, your local presence and reputation can be a massive advantage. Are you active in your community? Do businesses know and trust you as a local expert?

4. The Red Zone Offense: Closing the Deal

Getting into the red zone is exciting, but you still have to score! This is where many deals falter. Do you have a clear closing strategy? Are you asking for the business confidently and directly? Don’t leave points on the field.

3. The Game-Winning Field Goal: Securing the Referral

Sometimes, it comes down to one perfect kick. For us, that’s the referral. After a successful implementation and a happy client, are you asking for referrals? A strong referral is like a game-winning field goal – it builds momentum and sets you up for future success.

2. The Coach’s Game Plan: Having a Sales Strategy

Every great SEC coach has a meticulous game plan. Do you have a clear sales strategy for each week, each month, each quarter? What are your targets? How will you achieve them? Without a plan, you’re just hoping for a lucky break.

And the #1 Top 10 Ways College Football’s Return Mirrors Sales Success is …

1. The Fan Base: Building Client Loyalty

The passion of SEC fans is unmatched. They stick with their team through thick and thin. In merchant services, building that kind of loyalty with your clients is paramount. Provide exceptional service, be proactive, and show them you’re a true partner, not just a vendor. Happy clients are your biggest advocates and your most stable revenue stream.

So, as you enjoy the thrill of college football this season, remember that the principles of success on the field are often the same ones that lead to victory in sales. Go out there, execute your game plan, and dominate your territory!

Have a great weekend and Geaux Tigers!

David

Conquer External Factors

College football is just a month away and this TikTok popped up on my for you page. Tell me, do any of you remember that time Nick Saban casually dropped some wisdom on College GameDay last year? Ok, he did a lot but check this Tok out below.

The life of a salesperson is full of ups and downs. You’re constantly meeting new people, building relationships, and closing deals. But even the best salespeople can be thrown off their game by external factors outside their control.

The shifting economy, new regulations, competition, waffling prospects can all impact our sales cycle. It’s easy to get discouraged when these factors seem to be working against you. But as the legendary football coach Nick Saban once said:

“You can’t control the other team, but you can control your own attitude and your own effort.”

This wisdom applies perfectly to sales. While you can’t control the external factors impacting your sales, you can control how you react to them.

And, to quote Saban again: “Don’t think about what you’re going to do, think about what you’re doing.” Stay present, focused on the task at hand, and avoid getting bogged down by anxieties about things outside your control.

Here’s how to put that into action:

1. Stay Informed:

  • Economic Trends: Keep an eye on key economic indicators like inflation, interest rates, and consumer spending. This will help you anticipate how businesses might be feeling and tailor your approach accordingly.
  • Industry News: Stay updated on the latest news and trends in the payments industry. Be the expert who can advise clients on navigating new technologies and regulations.
  • Competitive Landscape: Know your competitors’ strengths and weaknesses. This allows you to position your services more effectively and highlight your unique value proposition.

2. Adapt Your Strategy:

  • Value-based Selling: In a tough economy, businesses are looking for ways to save money. Focus on how your services can help them reduce costs, improve efficiency, and increase revenue.
  • Diversify Your Offerings: Don’t put all your eggs in one basket. Offer a range of solutions to meet the diverse needs of businesses in different sectors.
  • Embrace Technology: Utilize CRM systems, sales automation tools, and online marketing to streamline your sales process and reach a wider audience.

3. Focus on What You Can Control:

  • Your Attitude: Maintain a positive and resilient mindset. Obstacles are inevitable, but it’s your attitude that determines your success.
  • Your Effort: Work hard, stay persistent, and never give up. Consistent effort, even in the face of challenges, will eventually pay off.
  • Your Skills: Continuously invest in your professional development. Attend industry events, read sales books, and seek mentorship to sharpen your skills and stay ahead of the curve.

External factors will always be a part of the sales landscape. But by staying informed, adapting your strategy, and focusing on what you can control, you can overcome these challenges and achieve your sales goals. Remember, it’s not about avoiding the punches, it’s about learning how to roll with them and come back stronger.

Happy Selling,

David

The Golf Swing, Merchant Services, and the Power of Practice

So, I’ve been “loosely trying” to learn golf. Let’s be honest, my relationship with the sport has been more like a series of brief, awkward encounters than a committed partnership. A couple of rounds on the course, followed by months of neglect – sound familiar?

Recently, I decided to dust off the (figurative) clubs and head to the driving range with my son-in-law. It was supposed to be a fun, casual outing. What I didn’t expect was the rude awakening that followed. Let’s just say my fingers, hand, and waist were screaming at me the next day. It felt like I’d wrestled a bear, not hit a few golf balls.

This experience, though painful, got me thinking. What does a sore hand and a wonky swing have to do with selling merchant services, or even general motivation? More than you might think.

The Painful Truth: Golf is Hard (and So is Everything Else)

Like many things worth doing, golf is deceptively challenging. You can watch professionals on TV and think, “How hard can it be?” Then you step up to the tee, swing, and realize you’ve just launched a ball into the stratosphere, or worse, dribbled it a few feet.

Getting good at golf, just like mastering any skill, requires consistent practice. You can’t expect to hit perfect shots after a few sporadic swings. You need to develop muscle memory, refine your technique, and understand the nuances of the game.

The Parallel to Merchant Services (and Life in General)

Selling merchant services is no different. It’s not a “one-and-done” activity. You don’t just magically become a top performer overnight. It requires:

  • Consistent Practice: Just like hitting the driving range, you need to practice your pitch, refine your sales techniques, and stay up-to-date with industry knowledge.
  • Building Muscle Memory: Repetition is key. The more you prospect, interact with clients, handle objections the more natural the process becomes.
  • Refining Technique: You have to analyze your performance, identify areas for improvement, and adapt your approach.
  • Understanding the Nuances: The merchant services industry is complex. You need to understand the different products, services, and client needs to be successful.
  • Persistence: You will have bad shots(bad sales days), but you have to keep swinging.

The Motivating Factor: Embracing the Grind

My sore muscles were a reminder that progress often involves discomfort. It’s easy to get discouraged when you’re struggling, but that’s when practice becomes even more crucial.

Motivation isn’t about feeling inspired all the time. It’s about having the discipline to show up and put in the work, even when you don’t feel like it. It’s about recognizing that every swing, every sales call, every effort, is a step towards improvement.

The Take Away

Whether you’re trying to improve your golf swing, close more deals, or achieve any other goal, remember the power of practice. Don’t let the initial challenges discourage you. Embrace the grind, learn from your mistakes, and keep swinging (or dialing, as the case may be).

Just like I need to get back to the driving range to work on my swing, we all need to commit to practicing our skills and pushing ourselves to improve. Because, in the end, consistent effort is what separates the amateurs from the pros, in golf and in life.

Happy Selling.

David

Ted Lasso’s Guide to Successful Selling

If you haven’t watched Ted Lasso on Apple TV, you are really missing out! This show has so much heart, optimism, and belly-laughing humor. It’s winning all the awards and I see great parallels between the show’s lessons and sales lessons on how you can be a better sales pro and coach. 

In season one we meet Ted Lasso, a Kansas High School Football coach, starting his new career as Head Coach of an English Football team. He has zero experience with the rules, strategy, and terms used in the game. He should be completely out of his element but he persists with kindness, positivity, and a lightning-fast wit filled with pop culture references and unending optimism.

Every episode gives you “the feels” and some excellent life lessons. This is one of those shows that justifies the amount of time I spend watching TV!

Today let’s talk about the one and only Ted Lasso, and ask him for his best tips to help inspire me, and maybe you too. Let’s act as if Ted Lasso is speaking and coaching us.

Here’s my favorite scene —> https://youtu.be/3S16b-x5mRA

Enjoy, David

*Here’s Ted!

Greetings, sales team! It’s a pleasure to be here with you all today. As some of you may know, I’m Ted Lasso, and I’m here to offer some advice on how you can elevate your sales game.

First and foremost, I want to remind you all to be curious, not judgmental.

One of the biggest mistakes we can make as salespeople is assuming we know everything there is to know about our clients or customers. The truth is, we’ll never know everything about them, but we can always strive to learn more. So ask questions, be curious, and don’t be afraid to admit when you don’t know something. This will help you build stronger relationships with your clients and ultimately close more deals.

Another important lesson from my experience as a coach is to start where you are.

Whether you’re a seasoned sales professional or just starting out, it’s important to assess where you are and set realistic goals for yourself. Don’t compare yourself to others or get discouraged by setbacks. Focus on your own progress and take steps every day to improve.

When it comes to feedback, remember to value the opinions of those who matter and forget the rest.

Not everyone’s opinion is worth your time or energy. Seek out feedback from trusted colleagues, mentors, and clients who can help you grow and improve. And don’t forget to take the time to give feedback to others as well. It’s a two-way street.

Now, you may be wondering what it means to be a goldfish.

Well, in my experience, it means having a short memory when it comes to mistakes or setbacks. Learn from them, but don’t dwell on them. Instead, focus on the present moment and the opportunities ahead of you. This mindset can help you stay positive and motivated even in challenging times.

To be your best self, you need to nurture the best version of yourself.

This means taking care of your physical, mental, and emotional health. Make time for exercise, meditation, and self-reflection. Take breaks when you need them, and don’t be afraid to ask for help when you need it. By investing in yourself, you’ll be better equipped to serve your clients and achieve your goals.

In sales, making quality connections is key.

It’s not just about making a sale; it’s about building relationships that will last. Take the time to get to know your clients on a personal level, and show them that you care about their needs and goals. This will help you build trust and loyalty, which are essential for long-term success.

Remember to make others look and feel good.

Celebrate their successes, offer encouragement when they face challenges, and be generous with your praise. By lifting others up, you’ll create a positive environment that inspires everyone to do their best.

Finally, don’t take yourself too seriously.

Be vulnerable, and don’t be afraid to show your human side. We all make mistakes, and sometimes the best way to connect with others is by sharing our struggles and challenges. By being open and authentic, you’ll build deeper connections with your clients and colleagues, and ultimately become a more effective salesperson.

So there you have it, sales team. These are just a few of the lessons I’ve learned from my time as a coach, and I hope they’ll help you as you navigate the world of sales. And remember, if you ever need a little inspiration, there’s no better time to brush up on the lessons from Ted Lasso Seasons 1-3. Good luck, and happy selling!

Ted Lasso

*Credit Phil Gerbyshak for this article.

Happy Selling,

David

Curious, Not Judgmental: Ted Lasso’s Guide to Successful Selling

Last Tuesday we looked at the Top 4 lessons from Tommy Boy so this week I decided to do a blog on Apple TV’s Ted Lasso.

If you haven’t watched Ted Lasso on Apple TV, you are really missing out! This show has so much heart, optimism, and belly-laughing humor. It’s winning all the awards and I see great parallels between the show’s lessons and sales lessons on how you can be a better sales pro and coach. 

In season one we meet Ted Lasso, a Kansas High School Football coach, starting his new career as Head Coach of an English Football team. He has zero experience with the rules, strategy, and terms used in the game. He should be completely out of his element but he persists with kindness, positivity, and a lightning-fast wit filled with pop culture references and unending optimism.

Every episode gives you “the feels” and some excellent life lessons. This is one of those shows that justifies the amount of time I spend watching TV!

Today let’s talk about the one and only Ted Lasso, and ask him for his best tips to help inspire me, and maybe you too. Let’s act as if Ted Lasso is speaking and coaching us.

Here’s my favorite scene below

Enjoy, David

*Here’s Ted!

Greetings, sales team! It’s a pleasure to be here with you all today. As some of you may know, I’m Ted Lasso, and I’m here to offer some advice on how you can elevate your sales game.

First and foremost, I want to remind you all to be curious, not judgmental.

One of the biggest mistakes we can make as salespeople is assuming we know everything there is to know about our clients or customers. The truth is, we’ll never know everything about them, but we can always strive to learn more. So ask questions, be curious, and don’t be afraid to admit when you don’t know something. This will help you build stronger relationships with your clients and ultimately close more deals.

Another important lesson from my experience as a coach is to start where you are.

Whether you’re a seasoned sales professional or just starting out, it’s important to assess where you are and set realistic goals for yourself. Don’t compare yourself to others or get discouraged by setbacks. Focus on your own progress and take steps every day to improve.

When it comes to feedback, remember to value the opinions of those who matter and forget the rest.

Not everyone’s opinion is worth your time or energy. Seek out feedback from trusted colleagues, mentors, and clients who can help you grow and improve. And don’t forget to take the time to give feedback to others as well. It’s a two-way street.

Now, you may be wondering what it means to be a goldfish.

Well, in my experience, it means having a short memory when it comes to mistakes or setbacks. Learn from them, but don’t dwell on them. Instead, focus on the present moment and the opportunities ahead of you. This mindset can help you stay positive and motivated even in challenging times.

To be your best self, you need to nurture the best version of yourself.

This means taking care of your physical, mental, and emotional health. Make time for exercise, meditation, and self-reflection. Take breaks when you need them, and don’t be afraid to ask for help when you need it. By investing in yourself, you’ll be better equipped to serve your clients and achieve your goals.

In sales, making quality connections is key.

It’s not just about making a sale; it’s about building relationships that will last. Take the time to get to know your clients on a personal level, and show them that you care about their needs and goals. This will help you build trust and loyalty, which are essential for long-term success.

Remember to make others look and feel good.

Celebrate their successes, offer encouragement when they face challenges, and be generous with your praise. By lifting others up, you’ll create a positive environment that inspires everyone to do their best.

Finally, don’t take yourself too seriously.

Be vulnerable, and don’t be afraid to show your human side. We all make mistakes, and sometimes the best way to connect with others is by sharing our struggles and challenges. By being open and authentic, you’ll build deeper connections with your clients and colleagues, and ultimately become a more effective salesperson.

So there you have it, sales team. These are just a few of the lessons I’ve learned from my time as a coach, and I hope they’ll help you as you navigate the world of sales. And remember, if you ever need a little inspiration, there’s no better time to brush up on the lessons from Ted Lasso Seasons 1-3. Good luck, and happy selling!

Ted Lasso

*Credit Phil Gerbyshak for this article.

Sales Lessons from The Movie The Sandlot

Recently my daughter and I re-watched the movie “The Sandlot.” It is a wonderful and entertaining film about friendship, growing up, baseball and adventure. I loved it. But within this film I noticed a very important business lesson.

The several pre-adolescent members of this rag-tag sandlot baseball team often would lose a baseball into the backyard of a mysterious recluse. The backyard itself was home to a slobbering, behemoth canine the size of a horse. Legend had it that any kid venturing into that yard would never return. Every kid was convinced that the dog had already eaten several brave but unwise lads who had dared enter the dreaded yard littered with bones and scores of lost baseballs.

A good portion of the movie is devoted to the team’s elaborate attempts to retrieve a baseball autographed by Babe Ruth that had been put into play through ignorance and inadvertently knocked over the 10-foot-high, steel-paneled wall into the backyard patrolled by the demon dog. They built contraption after contraption and used technique after technique, but each failed when lives were threatened and the dog toyed with their juvenile attempts to recover the treasured autographed ball.

Finally, after an unlikely chase scene, the ball is retrieved but the dog is injured in the process. Overcome by compassion and responsibility, the boys rescue the dog, befriending the beast in the process. They finally lead the dog to the front door of the mysterious recluse and, with great angst, knock — not knowing what wrath they will encounter. The hulking gent who answers the door turns out to be a gentle giant who is also a fan of the grand old game of baseball. Crisis averted!

All throughout the movie these kids use incredible means and wonderful creativity to try to accomplish their goal of retrieving their prized ball. An amazing amount of energy is expended but without the desired result. Sound familiar? Many of our businesses do the same. We are very creative; we think outside the box; we are incredibly busy. Action is the plan of the day. Yet, we find that our goals are illusive.

In working with to help them discover and become the kinds of businesses they really want to be, I often find that they are taking the “sandlot approach” to getting new business — lots of activity and creativity, very few results. Like “The Sandlot” boys, they focus on indirect approaches to acquiring new customers and building their businesses. They create and execute creative ad campaigns and produce beautiful literature. But what they do not do is identify specific potential customers and directly ask them for their business.

If you cannot identify specific potential customers by name, you’re taking an indirect approach to reaching your goals. Always take the most direct approach to acquiring business first. Only after exhausting direct approaches should you venture into the world of the indirect. In simple terms, here’s the hierarchy of contact:

1. A personal visit

2. A personal phone call

3. An e-mail directly to the decision-maker

4. A direct mail piece addressed to the person you intend to reach

5. A mailer addressed only to the company you targeted

6. Print ads in targeted publications that you know your customers read

7. General print ads in nontargeted publications

8. Mass media ads

The rule of thumb is this: Do first things first. Don’t move to No. 2 until you’ve exhausted your opportunities with No. 1. Don’t move to No. 3, until you’ve done all you can with No. 2 and so on.

If you follow this strategy, you’ll see better results faster.

The key reason for the failure of these “Sandlot” boys was that they ignored the most obvious and direct solution to the problem. When they eventually told their story of woe to the mysterious recluse he made this startling proclamation: “Why didn’t you just knock, I’d have gotten your ball for you!”

D’oh!

David

The Replacements – Quick Sand

the replacementsGood Wednesday morning everyone. Actually your reading this on Wednesday the 31st, I’m actually writing this at 12:39 am on the Wednesday morning of the 17th of May with a quick edit on Memorial Day. I had just got done watching the movie the Replacements with Keanu Reeves and Gene Hackman.  When you’re in quicksand
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