We’ve all had that one sales call. The one that alters your brain chemistry. The one that makes you sit in your car with the radio off for twenty minutes, just staring blankly through the windshield wondering if you should have gone into accounting instead.
Today’s scenario actually reminds me of our post from July 22 last year, linked here, “What’s Your Worst Sales Call?”
Continue reading “WWYD Wednesdays: Handling Merchant PTSD”We’ve all seen the LinkedIn posts. The ones where some sales guru claims they wake up at 4:00 AM, crush a three-hour workout, and hit the pavement smiling, eager to get told “NO” fifty times before lunch.
Continue reading “Confessions of a Merchant Services Rep: When the “Grind” Feels Like a Wall”Last week, I ran a little test. I didn’t send out my usual emails for three days straight. There was no WWYD Wednesday, nothing on Thursday, and zero sign of Friday’s Top 10.
Continue reading “Blind Spots: Why the Details Are Costing You Residuals”Let’s be honest. By the time Friday rolls around in our world, you’ve probably heard “We’re happy with our current processor” about 47 times. Your feet hurt from door-knocking retail strips, your voice is raspy from cold calls, and that stack of merchant statements waiting for an analysis is starting to look like a mountain.
It is incredibly tempting to coast into the weekend on cruise control. But the top 1% of ISO and merchant sales pros know that Friday isn’t the time to lift your foot off the gas—it’s the time to shift gears.
From the Home office in GRIT, TEXAS Here is your
Continue reading “Friday’s Top 10 Motivation Routines for Merchant Services Rockstars”It was April. I can’t pin down the exact calendar date, but it was right around 2009 or 2010 when I decided it was finally time to bet 100% on myself.
At the time, I was managing a Dollar General. It was a long way from my earlier days of selling wholesale fish to restaurants, but it was a grueling grind all the same. I was clocking endless hours, trading my life for a steady paycheck. When the opportunity to step full-time into merchant services presented itself, I knew it was my moment. No more safety nets. It was time to put all the chips on my own work ethic.
Continue reading “From Highlighters to Smart Terminals: A Nostalgic Look Back at the Leap That Changed My Life”It’s Wednesday, which means it’s time to look at the sticky, high-stakes scenarios we find ourselves in as merchant services professionals. Today, we are talking about a retention nightmare that is becoming all too common in our industry: The SaaS Platform Hijack.
Here is the setup. Let’s see what you would do.
Continue reading “WWYD Wednesday: The EHR Platform Hijack”Let’s be honest with each other for a second. We operate in one of the most brutal, misunderstood, and utterly chaotic industries on the planet.
When you tell people at a party that you’re in “merchant services,” their eyes either glaze over because they think you sell cash registers, or they tense up because they think you’re a scam artist trying to skim a fraction of a percent off their hard-earned money.
Continue reading “Confessions of a Merchant Services Pro: The Stuff We Only Say to Each Other”
