WWYD? The Dial Up Dilemma

Welcome back to week 3 of the “What Would You Do? “series , where we dive into the real, and often ridiculous, scenarios we face as merchant services salespeople. Last week, we talked about the merchant who thought dual pricing was illegal. This week, we’re tackling a story that is a testament to the power of patience, education, and just a little bit of stubbornness.

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What Would You Do? When a Merchant Insists on a Bad Deal

We’ve all been there. You have a great client who’s saving a ton of money, and you’ve built a solid relationship. Then, out of nowhere, a friend of the business owner — let’s call him “the expert” — gets in their ear and gives them some misinformation.

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