WWYD Wednesday’s

WWYD Wednesday: You’re Handed the Competitor’s Playbook

Welcome back to WWYD Wednesday, the series where we tackle the tough, ambiguous, and all-too-real situations that merchant services professionals face every day.

WWYD – 19 Calls and A Call me, Maybe

Let’s dive into another WWYD Wednesday and play out a scenario that every single one of us in this business has lived through.

Imagine this is your day. You just got back to your car or home office after a full day of hitting the pavement. You pull out your notes and this is what you’re staring at:

WWYD: The Deal Was Done… Until It Wasn’t

Has this ever happened to you? You have the perfect solution for a client. You’ve put in the hours, listened to their pain points, and built a genuine rapport. The presentation was a home run, the verbal confirmations are in, and you’re already mentally chalking it up as a win.

WWYD? The Merchant’s “DIY” Cash Discount Plan

Here we are again with another Wednesday What Would You do? scenario. As merchant services salespeople, we walk into businesses every day. But some scenarios stick with you more than others. Picture this: you’re in a local auto repair shop. You can smell the faint scent of motor oil and tire rubber, and you’re talking to the owner, a skilled mechanic who’s rightfully proud of the business they’ve built.

WWYD? Overcoming the Dual Pricing Objection

Let’s set the stage of this weeks scenario. You’re talking to a veterinary office, and they love the idea of dual pricing. They see the potential savings, they understand the mechanics, but then the inevitable objection surfaces: “I’m scared of losing customers by adding a fee.”

WWYD? When Your Prospect’s Rep is Their Friend?

It’s Wednesday and time for another WWYD scenario. Let’s set the scene. You’re sitting across from the owner of a local restaurant. You spent hours meticulously combing through their merchant statements, decoding the junk fees and Interchange downgrades.

WWYD? Handling High-Maintenance Clients

The phone rings, and your stomach sinks. You see the caller ID: it’s that client. The restaurant owner. Before you even say hello, you’re bracing yourself. Is their internet down? Did a server forget to adjust a tip before batching out? Is the printer ribbon running low?