It’s Not Just What You Say, But How You Say It

it’s easy to get caught up in the features and benefits of your offerings. You might have the best rates, the most innovative technology, and the most comprehensive support, but if you can’t communicate effectively with potential clients, you’re going to lose out.

Think about it. Have you ever been interested in a product, but the salesperson was so pushy or aggressive that it turned you off? Or maybe they were so monotone and unenthusiastic that you couldn’t even bring yourself to care?

The same goes for selling. It’s not just about what you say, but how you say it. Here are a few tips to keep in mind:

1. Build Rapport: Before you even start talking about your services, take the time to build rapport with your potential client. Ask them about their business, their challenges, and their goals. Show genuine interest in their success.

2. Listen Actively: Don’t just wait for your turn to talk. Really listen to what your client has to say. Ask clarifying questions and show that you’re engaged in the conversation.

3. Speak Their Language: Avoid using technical jargon or industry buzzwords that your client might not understand. Instead, use clear, concise language that they can easily grasp.

4. Tailor Your Pitch: Don’t use a one-size-fits-all approach. Tailor your pitch to the specific needs and interests of your client. Highlight the features and benefits that are most relevant to them.

5. Be Confident and Enthusiastic: Your passion for your services will be contagious. Speak with confidence and enthusiasm, and let your client know that you’re genuinely excited about helping them grow their business.

6. Address Concerns Head-On: Don’t shy away from addressing any concerns or objections that your client might have. Be prepared to answer their questions honestly and transparently.

7. Close with Confidence: When it’s time to close the deal, do so with confidence. Summarize the key benefits of your services and reiterate how they can help your client achieve their goals.

Remember, selling merchant services is about building relationships, not just closing deals. By focusing on effective communication and building trust with your clients, you can set yourself apart from the competition and achieve long-term success.

Happy Selling,

David

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Author: David Matney

Payment Technology Specialist at Payment Lynx

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